Refund policy
RETURN AND REFUND POLICY
Last updated: 22 May 2026
This Return and Refund Policy explains how Tactical Sustainment handles returns, refunds, replacements, damaged items, missing items, and order issues.
Tactical Sustainment is operated by Field Table Concepts LLC, doing business as Tactical Sustainment.
ALL SALES FINAL
Due to the nature of our products, all sales are final.
Tactical Sustainment products are 3D-printed planning markers, training aids, and related products that may be produced, sorted, packed, or prepared specifically for an order. We do not accept returns, exchanges, or refunds for buyer’s remorse, accidental purchases, product misunderstandings, changes of mind, color preferences, or because a customer no longer wants the item.
Please review product descriptions, photos, dimensions, quantities, and product details carefully before placing an order.
NO RETURNS OR EXCHANGES
We do not accept returns or exchanges unless Tactical Sustainment determines, in its sole discretion, that an exception is appropriate due to an issue covered by this policy.
Products must not be returned without prior written authorization from Tactical Sustainment. Unauthorized returns may not be accepted, processed, refunded, or returned to the sender.
3D-PRINTED PRODUCT VARIATIONS
Many Tactical Sustainment products are 3D-printed. Minor cosmetic variations are normal and are not considered defects.
These variations may include, but are not limited to:
- visible layer lines
- slight surface texture
- minor color tone differences
- small edge variations
- minor differences in raised-detail appearance
- small surface marks from printing, sorting, or handling
- slight differences from product photos or renderings
These normal 3D-printing characteristics do not qualify for a return, refund, or replacement unless Tactical Sustainment determines that the product is materially defective or unusable for its intended purpose.
DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS
If your order arrives damaged, defective, missing items, or contains an incorrect item, contact us within 7 days of delivery at:
tactical.sustainment.ig@gmail.com
Please include:
- your order number
- your name
- a description of the issue
- clear photos of the product
- clear photos of the packaging, if the item arrived damaged
- photos of all items received, if an item is missing or incorrect
We must review the issue before determining whether a replacement, a partial refund, store credit, or another resolution is appropriate.
REPLACEMENTS
If Tactical Sustainment determines that an item was damaged, defective, missing, or incorrect, we may offer a replacement at no additional cost.
Replacements are provided at our discretion. A replacement may be denied if the issue is caused by misuse, modification, improper storage, normal wear and tear, customer damage, or failure to contact us within the required time period.
REFUNDS
Refunds are not offered except where required by law or where Tactical Sustainment determines that a refund is appropriate due to an order issue.
If a refund is approved, it will be processed to the original payment method when possible. Please allow time for your bank, credit card company, or payment provider to process and post the refund.
Shipping charges, when charged separately, are non-refundable unless Tactical Sustainment determines otherwise. For orders that included free shipping, Tactical Sustainment reserves the right to account for original shipping costs when resolving an order issue, unless prohibited by law.
ORDER CANCELLATIONS
Order cancellation requests are not guaranteed.
If you need to request cancellation, contact us as soon as possible at:
tactical.sustainment.ig@gmail.com
If production, printing, packing, label creation, or shipment has already begun, the order may not be eligible for cancellation.
If Tactical Sustainment is unable to fulfill an order, we may cancel the order and issue a refund.
SHIPPING ISSUES
Once an order is transferred to the shipping carrier, the carrier is responsible for delivery.
Tactical Sustainment is not responsible for shipping delays, carrier delays, weather delays, incorrect addresses provided by the customer, stolen packages, or packages marked delivered by the carrier.
If tracking shows that a package was delivered but you did not receive it, please check with household members, neighbors, building staff, mailrooms, parcel lockers, and your local carrier office.
We may assist with basic carrier information when reasonable, but we do not guarantee replacement or refund for packages marked delivered by the carrier.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Tactical Sustainment is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to receive it, we may contact you to arrange reshipment. Additional shipping charges may apply.
MISUSE OR DAMAGE AFTER DELIVERY
Tactical Sustainment is not responsible for damage caused after delivery.
This includes damage caused by misuse, bending, heat exposure, pets, children, modification, improper storage, cleaning chemicals, excessive force, or use outside the product’s intended purpose as a planning and training aid.
CONTACT INFORMATION
Questions about this Return and Refund Policy should be sent to:
Tactical Sustainment
Email: tactical.sustainment.ig@gmail.com