Shipping policy
SHIPPING POLICY
Last updated: May 22, 2026
This Shipping Policy explains how Tactical Sustainment processes, ships, and delivers orders placed through our online store.
Tactical Sustainment is doing business as Tactical Sustainment.
ORDER PROCESSING
Most orders are processed within 2–5 business days after payment is received. Business days do not include weekends or holidays.
Many Tactical Sustainment products are 3D-printed, inspected, sorted, and packed before shipment. Processing time may vary based on order volume, product availability, production schedule, or custom product requirements.
If there is a significant delay in processing your order, we will attempt to notify you using the email address or contact information provided at checkout.
SHIPPING AREA
At this time, Tactical Sustainment ships within the United States.
Free standard shipping applies only to eligible orders shipped within the lower 48 United States, also known as the contiguous United States (CONUS).
Shipping to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or other locations may not be available at checkout or may require a separate shipping rate.
International shipping is not available at this time.
FREE STANDARD SHIPPING
Eligible orders shipped within the lower 48 United States qualify for free standard shipping.
Free standard shipping will normally ship by USPS Ground Advantage or a comparable standard shipping service selected by Tactical Sustainment. We reserve the right to choose the carrier and shipping method for free shipping orders.
Free shipping offers may be changed, limited, suspended, or discontinued at any time.
DELIVERY TIMES
Delivery times are estimates only and are not guaranteed.
After your order is transferred to the shipping carrier, delivery time depends on the carrier, destination, weather, holidays, carrier volume, and other factors outside our control.
Tactical Sustainment is not responsible for delays caused by shipping carriers, weather, incorrect addresses, holidays, local delivery issues, or events outside our control.
SHIPPING CONFIRMATION AND TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking information if available for the selected shipping method.
Please allow time for the carrier to scan and update tracking information after the label is created.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Tactical Sustainment is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to receive it, we may contact you to arrange reshipment. Additional shipping charges may apply.
LOST, STOLEN, OR MARKED-DELIVERED PACKAGES
Once an order is transferred to the shipping carrier, the carrier is responsible for delivery.
If tracking shows that a package was delivered but you did not receive it, please check with household members, neighbors, building staff, mailrooms, parcel lockers, and your local carrier office.
Tactical Sustainment is not responsible for stolen packages or packages marked delivered by the carrier. We may assist with basic carrier information when reasonable, but we cannot guarantee replacement or refund for packages marked delivered.
DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days of delivery at tactical.sustainment.ig@gmail.com.
Include your order number, a description of the issue, and clear photos of the damaged product and packaging.
We will review the issue and determine whether a replacement, refund, or other resolution is appropriate under our Refund Policy.
MISSING OR INCORRECT ITEMS
If your order is missing an item or contains an incorrect item, please contact us within 7 days of delivery at tactical.sustainment.ig@gmail.com.
Include your order number, a description of the issue, and photos of what you received.
We will review the issue and work to correct the order when appropriate.
PREORDERS, CUSTOM ORDERS, AND MADE-TO-ORDER ITEMS
Some products may be listed as preorders, custom products, limited-run items, or made-to-order items. These products may require additional processing or production time before shipment.
Any estimated production or shipping timeline provided for these products is only an estimate and not guaranteed.
CONTACT INFORMATION
Questions about shipping should be sent to:
Tactical Sustainment
Email: tactical.sustainment.ig@gmail.com